Complaints

Patient complaints are taken very seriously and we do everything we can to investigate and resolve any complaints quickly and appropriately.

Complaints can be made verbally or in writing to a staff member, our Practice Manager (jennylambert@hazclin.com.au) or your treating Doctor. Once a complaint is made we will then work with all parties involved to find a satisfactory resolution.

If all avenues have been exhausted and you feel the complaint has not been resolved satisfactorily, you may contact the Health Complaints Commissioner.

Health & Community Services Complaints Commissioner
PO Box 199  Rundle Mall
ADELAIDE  5000
Ph: 08 7117 9313
Email: info@hcscc.sa.gov.au

The Office of the Australian Information Commissioner is able to receive complaints concerning privacy issues. Complaints here will have a response within 28 days.

Australian Information Commissioner
Privacy hotline: 1300 363 992
GPO Box 5288
SYDNEY NSW 2001
https://www.oaic.gov.au/privacy/privacy-complaints/lodge-a-privacy-complaint-with-us

Members of the public may make a notification to Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health or performance of a Practitioner or the health of a medical student. Practitioners, employers and education providers are all mandated by law to report notifiable conduct relating to a registered practitioner or student to AHPRA

http://www.ahpra.gov.au