COVID-19 NEWS

Latest Updates – COVID-19 (click here)

Please use social media for social support ONLY and NOT for reference for clinical information

Your mental health is of our concern

If you are concerned you may have COVID-19, please use this

symptom checker

NOTE:

• Information on this page is updated regularly as more is known about the Covid-19 Pandemic.

• Please look at this page regularly
• Other useful links click here

Contact Tracing

THE HEALTH AND SAFETY OF OUR PATIENTS

IS PARAMOUNT

WE ARE ALSO RESPONSIBLE FOR THE VULNERABLE PATIENTS WHO ARE IN OUR WAITING ROOM

AS WELL AS TO OUR STAFF, DOCTORS AND THEIR FAMILIES

As such we have put these following measures in place with immediate effect:

IF you are very unwell with SHORTNESS OF BREATH AND FEVER PLEASE PRESENT TO THE EMERGENCY DEPARTMENT

The criteria for testing are constantly changing

Please click here for the latest possible news & health alerts

(ed 4 May 2020)

IF YOU HAVE A COUGH, FEVER, SORE THROAT OR A RUNNY NOSE OR ARE UNWELL IN ANY WAY

PLEASE DO NOT ENTER THE SURGERY BEFORE YOU HAVE BEEN IN TOUCH BY TELEPHONE WITH THE SURGERY

TELEPHONE CALLS/CONSULTATIONS

ALL telephone calls will be vetted by our reception staff and nurses before putting you through to one of our Doctors.

Patients meeting the following criteria are eligible for Medicare-related services in relation to telephone consultation:

Vulnerable/isolated patients are those where at least one of the following apply:

(a) the person has been diagnosed with COVID-19 virus but who is not a patient of a hospital; or

(b) the person has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee (AHPPC); or

(c) the person is considered more susceptible to the COVID-19 virus being a person who is:

(i) at least 70 years old; or

(ii) at least 50 years old and is of Aboriginal or Torres Strait Islander descent; or

(iii) is pregnant; or

(iv) is a parent of a child under 12 months; or

(v) is already under treatment for chronic health conditions or is immune compromised; or

(d) the person meets the current national triage protocol criteria for suspected COVID-19 infection.

• In order to expedite your query please make sure you are ready to answer these questions truthfully when asked

The criteria for Covid_19 testing are constantly changing

From 16th April 2020 anyone with upper respiratory symptoms may be tested for Covid19
PLEASE INFORM THE FRONT DESK SHOULD YOU HAVE ANY OF THESE SYMPTOMS

DO NOT PRESENT TO THE SURGERY

DRIVE THROUGH TESTING WILL BE ORGANISED FOR YOU

SA Pathology – you will be called to present to the drive through
Clinpath – your form will be sent for you BUT you will need to book via (click ‘this link’) this link
ONLY NEGATIVE TESTS WILL BE TEXTED TO YOUR MOBILE

Please click here for the latest possible news on testing

(ed 13 July 2020)

We have stringent measures in place at Hazelwood Clinic to enable us to remain open and provide service as usual

bar the new necessary precautions in place

This means our Flu vaccines are given on the premises for the safety of our patients

We realise that not all medical problems can be dealt with over the telephone or by video consultation

We have done our utmost to ensure safety of patients and staff at the surgery

Stringent measures are in place in accordance with Health Department advice to ensure all our safety

Please help us keep us ALL safe

We are doing our best

Please read all the signs

Please be patient

Please register your email address for prompt communication

Please telephone to make your appointment

for your Flu Vaccine

PRESCRIPTIONS AND OTHER PAPERWORK

Due to unprecedented circumstances ALL phone scripts will be billed a flat rate of $15.00
alternatively
patients will be offered an appointment with a Doctor

• PROVIDED IT IS ONLY FOR THE SCRIPT(S) they will be bulk billed.
• SHOULD patients convert this into a consultation about other matters they will be billed appropriately
• Medicare rules continue to apply to Referrals and forms so a consultation is required
• We thank you for your understanding and cooperation in this matter